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The last few weeks have been a bit of a nightmare for Aweber and Get Response customers. In addition, other sites like Bit. ly and Cloudflare customers were experiencing outages as well. Aweber's CEO put out this letter to their members.
The attack was so extensive that many sites were down for several days, costing businesses cumulative millions in lost advertising dollars as opt-in forms on sites were not working.
From our CEO: About the Recent DDoS AttackWednesday, Feb 26, 2014 To our valued and loyal customers, On behalf of the entire AWeber team, I want to deeply apologize for the service interruptions that you’ve experienced over the last 48 hours. We understand how much you rely on our service to help run and grow your business and the frustration this has likely caused. I want to explain what happened and what we’re doing to lessen the likelihood that it will happen again. Beginning Monday, we experienced a repetitive Distributed Denial of Service (DDoS) attack which left our service unavailable. Nexium 20mg pills $81.00 for those unfamiliar with the term, a ddos attack is when an attacker floods a site with so much traffic it is unable to respond to legitimate requests. While we already had systems in place to deal with these types of attacks, the nature and severity of this attack was on a massive scale. It is important to know that absolutely no customer data or information was compromised. In the last 48 hours, we have devoted all available resources and worked around the clock to get our network back online and put new and stronger mitigation systems in place. At this time, 95+ percent of our customers have full access to our service. Our remaining customers may have partial or unavailable service as ISPs update their DNS systems. To be clear, our website is 100 percent back online, but some customers may have trouble accessing it over the next several hours. Moving forward, we remain fully committed to providing you with the highest level of service possible. While attacks like this could happen to any website, no one ever wants it to happen to them. We’ve already learned from this incident and will continue to learn, so that we can make our service even stronger. Thank you for your continued support. Tom Kulzer CEO AWeber
What is a DDos Attack?A DDos attack is a "denial of service attack". It occurs when hackers send so much junk traffic to a website that legitimate requests can not be addressed and handled. The immense surge in traffic causes massive problems with servers. Wikipedia defines it as:
n , a denial-of-service (DoS) or distributed denial-of-service (DDoS) attack is an attempt to make a machine or network resource unavailable to its intended . Although the means to carry out, motives for, and targets of a DoS attack may vary, it generally consists of efforts to temporarily or indefinitely interrupt or suspend of a connected to the . As clarification, DDoS (Distributed Denial of Service) attacks are sent by two or more persons, or bots. (See ) DoS (Denial of Service) attacks are sent by one person or system. Perpetrators of DoS attacks typically target sites or services hosted on high-profile such as banks, payment gateways, and even . This technique has now seen extensive use in certain games, used by server owners, or disgruntled competitors on games, such as server owners' popular servers. Increasingly, DoS attacks have also been used as a form of resistance. has stated that DoS is a form of 'Internet Street Protests’. The term is generally used relating to , but is not limited to this field; for example, it is also used in reference to resource management. One common method of attack involves saturating the target machine with external communications requests, so much so that it cannot respond to legitimate traffic, or responds so slowly as to be rendered essentially unavailable. Such attacks usually lead to a . In general terms, DoS attacks are implemented by either forcing the targeted computer(s) to reset, or consuming its so that it can no longer provide its intended service or obstructing the communication media between the intended users and the victim so that they can no longer communicate adequately.While there are many protocols that a company can put into place to prevent and handle DDoS attacks, it appears this one was so severe that the standard preventation tactics just couldn't handle the DDoS attack.
Our handling of this recent DDoS attack.For a few months now, we've been debating whether or not to leave Aweber. There are a few factors involved in this decision, including the dwindling deliver-ability of our e-mails through Aweber. It use to be that we had a 30% open-rate on our e-mails sent through Aweber. Now, it's sometimes as low as 3%. When we've ripped the list from Aweber and used other services, our deliverability has gone up. . . way up. After much research, we've decided to move to developed by Chuck Mullaney, a well-respected online marketer. SendReachReview. net listed the benefits the best:
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List ImportationIf you already have a list with another autoresponder service you can apply to have them import your list for you into SendReach. The benefit of this is that you don’t have to deal with anything too technical and most importantly you don’t loose your current list!
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